:mad: Very Angry!! I was treated like crap at the vet's office!! - YorkieTalk.com Forums

reese10 · 06-13-2006, 05:00 AM

Ok so this morning at 8 I take Reese in to have her spay surgery. She was very wound up this morning until I put her in her carrier and she starting crying but anyways. We get to the vet and I take her up to the front desk to check her in. I tell the ladies my last name and Reese's name. They look in the book and she isn't scheduled!! They ask me if someone from the office called me last night and I said no. Then they asked me what color the appointment card was and I said blue (which it is). They look at me like i'm crazy and i'm just coming in without an appointment. They look in Reese's chart and it isn't in there either that she is supposed to be spayed today. By this time i'm getting very frusterated because I have the blue appointment card at home and its on my calender that she is supposed to have surgery. I hear one of the ladies telling another one that "were just going to have to do this". She then tells me to sit down and wait. So I sit down and i'm pretty mad, this surgery has been scheduled for at least a month and i'm very surprised it isn't written down anywhere. After I sit down I call my mom (I just turned 17 a few days ago and my parents are out of town). So I call my mom and ask her if she is sure that Reese's surgery is today just to double check with her. She says it is and I tell her that Reese isn't in the book but they are going to do it. After I hang up with her I hear one of the ladies "whisper" to another one "that girl thinks all of this is BS!". Of course I hear this and that just blows me over the edge. I'm almost about to cry when I get called back. Reese gets a quick once over and is taken back and I get out of there. When I get home I check the blue appointment card and it says "June 13 Reese has surgery". The ladies told me to bring that back with me when I pick her up, and you bet I will. Now that I'm home I'm a little shaken up that I was treated that way. I know for a fact I wouldn't have been treated like that if a parent was with me. I call my mom again and tell her what happens and she calls the office. A lady is supposed to call me and apologize but I don't know if she will. I'm just very mad that I was treated this way, I know it may not seem that bad as your reading it but let me tell you it was. I'm also an emotional person (you should see me during lifetime movies) so I wasn't surprised that I was about to cry but still I was very upset. Sorry for the rant but I just had to get it out.

lilfoot · 06-13-2006, 05:07 AM

I'm so sorry that you were treated that way. It's upsetting enough to have your little one go through surgery but then to be treated that way makes it 5times as hard. I would definitely tell the vet about how you were treated at the front desk and then it will depend on how he acts to see if you should find another place to go. Make sure you bring that appt. card back with you and hand it very sweetly to the ladies at the desk and show them you have more class than they do.

Bailey's Peeps · 06-13-2006, 05:08 AM

I don't take that kind of attitude and incompetence very well. I think I would have taken my little girl home, found another vet, returned with the appointment card, and let them know (specifically the vet, not just the front desk help) that they had lost a client and why. There is no excuse in the world for treating someone in that situation that way-and your age has NOTHING to do with it!!

rrosenberry · 06-13-2006, 05:13 AM

I agree with Bailey's Peeps, and maybe when you pick up Reese and hand them the appt. card, I would advise them how they made you feel,and your money is the same as anyone of any age,and you'll probably be spending it at another vet in the future!
In all the jobs I've had.. THE CUSTOMER IS ALWAYS RIGHT. and they should not have made you feel like they did.

chachi · 06-13-2006, 05:16 AM

The girls at our Vets office are so sweet and would have never have treated you that way. I would have taken my dog elsewhere. I hope she does okay with her spay

teri88 · 06-13-2006, 05:17 AM

oh you poor thing! Here you are a nervous wreck about Reese's surgery and they just add to your stress! I'm so sorry that happened to you. At least you will have the satisfaction of shoving the appointment card into their faces when you get back there! You get the last laugh, just keep telling yourself that! And besides, they are such idiots that they probably would have treated your mother the same way, so don't think it's just because you are a young person. I'll keep Reese in my thoughts and hope that everything goes quickly and smoothly!

red98vett · 06-13-2006, 05:19 AM

I have to agree with everyone - go somewhere else...Now ...not only are YOU upset but Your yorkie will be upset and that just isn't the way to go for something like this -

You need to be CONFIDENT in your vet and if you aren't - don't do it. Obviously a mistake was made on someones part - but you can move on and do this again at a later date. GOOD luck - things happen and sometimes we just have to go with the flow -

lolabella · 06-13-2006, 05:34 AM

I agree with the previous posts. Nobody has the right to treat you like that, especially in a vet's office where you are supposed to be able to trust them with your baby dog. If they don't treat you like professionals, how can they treat your pet like professionals? I hated it when things like that happened to me a couple of years ago. Now that I am in my 20s suddenly people take me more seriously. They should apologize profusely to say the least. Do consider changing vets and tell them why.

kalina82 · 06-13-2006, 05:39 AM

you shouldn't have ben treated like that by the receptionists or techs. Sometimes people just forget to write the surgery in the book. Its the hospitals mistake and they should apologize to you.

have you ever taken Reese to another vet or is this the only one you've been to? I remember we had the same thing happen at the clinic i worked at and it turned out that the client came to the wrong hospital. she had scheduled the spay somewhere else.

ldenise · 06-13-2006, 05:40 AM

aounds like my ex-vets office.

mikey · 06-13-2006, 06:06 AM

lifetime movies.. hah.. those things make me cry like a baby.

i've noticed a trend that 90% of receptionist anywhere are more likely to have an attitude.

Peters · 06-13-2006, 07:10 AM

i believe i would have walked out the door and called another vet or at the very least talk to a person in charge or the attending vet dr! there is absolutely no reason at all for anyone to be treated that was because the employees can't keep up with their appointments! it seems like the person who made the appointment didn't record it at all maybe they quit or were fired but that has absolutely nothing to do with you at all! i would still say something to someone and personally wouldn't accept an apology! that's just me though. even if those vet office employees were busy or having a bad day you didn't cause it and certainly hsouldn't have to tolerate being mistreated! snotty rude people just want to make me rearrange their faces! ugh!

kalina82 · 06-13-2006, 07:24 AM

just to add something else. I"ve been in the tech's shoes and i've also been in the receptionist's shoes. If something like that happened where i worked we would have searched the files, and the appt book first to see if someone wrote it on the wrong day. If there's nothing there we would ask the client if they would mind if we switched it to a later day. If they agreed then great. If not, next step would be to tell the Vet what happened and see if he could squeeze the puppy in or switch around the surgery schedule to see if another vet could do it or do something else. yes it was one of the staff's fault for not writing it in the book, and the staff would do everything possible to get that surgery done that day. sometimes it doesn't work out though and teh owner goes home with their puppy and another surgery day. the point is a good vet staff should be polite and do everything they can to accomidate the client if the mistake was their own fault. They should never be rude to a client (though there are some instances where it is neccesary).

Hickey007 · 06-13-2006, 07:48 AM

I'm sorry that happened, they were very rude and that was totally uncalled for. I made an appointment the other day and when I called to check the time they didn't have it listed the lady was like well its not here but I'm sure soemthing must have happened what time do you want it. Nothing like, you're lying.

I would definately take the card back in and if you do decide to goto another vet I sure as heck wouldn't go until you told the VET what happened. There was a time where my vets office was going through front staff fairly quickly and I'm sure it was because of their attitudes. Now they have the sweetest group up front. There were always a few good ones but now there are no bad ones. I'm sure if you tell the vet he/she will not take it lightly, how the front desk handles customers really makes a difference in whether he/she has customers.

Just make sure you are calm when you go back in and make sure you (like someone else mentioned) have more class than they do.

Annabelles_mom · 06-13-2006, 07:57 AM

It is because you are young. I have found that women treat younger girls badly automatically. It is as if they are jealous of your youth, or just automatically think you are stupid because of your age. That is just my opinion, and it is how I felt when I was younger. You get no respect. It still happens.
You will get treated like that for a while, just hold your head up, and make them think that you are so sure of yourself, that it MUST be them that is wrong. Stand up for yourself, it will make you feel good! I think you are just like me, I am emotional and I get hurt easily when people treat me with disrespect, when other people just blow if off.

And when you go back with the card, make sure the vet knows, and tell them that you will be taking your business elsewhere. If the vet knows that, heads are going to roll at the front desk!

It will be ok, Sweetpea!

06-13-2006, 05:00 AM	#1
reese10 Yorkie Yakker Join Date: Apr 2006 Location: ohio Posts: 50	:mad: Very Angry!! I was treated like crap at the vet's office!! Ok so this morning at 8 I take Reese in to have her spay surgery. She was very wound up this morning until I put her in her carrier and she starting crying but anyways. We get to the vet and I take her up to the front desk to check her in. I tell the ladies my last name and Reese's name. They look in the book and she isn't scheduled!! They ask me if someone from the office called me last night and I said no. Then they asked me what color the appointment card was and I said blue (which it is). They look at me like i'm crazy and i'm just coming in without an appointment. They look in Reese's chart and it isn't in there either that she is supposed to be spayed today. By this time i'm getting very frusterated because I have the blue appointment card at home and its on my calender that she is supposed to have surgery. I hear one of the ladies telling another one that "were just going to have to do this". She then tells me to sit down and wait. So I sit down and i'm pretty mad, this surgery has been scheduled for at least a month and i'm very surprised it isn't written down anywhere. After I sit down I call my mom (I just turned 17 a few days ago and my parents are out of town). So I call my mom and ask her if she is sure that Reese's surgery is today just to double check with her. She says it is and I tell her that Reese isn't in the book but they are going to do it. After I hang up with her I hear one of the ladies "whisper" to another one "that girl thinks all of this is BS!". Of course I hear this and that just blows me over the edge. I'm almost about to cry when I get called back. Reese gets a quick once over and is taken back and I get out of there. When I get home I check the blue appointment card and it says "June 13 Reese has surgery". The ladies told me to bring that back with me when I pick her up, and you bet I will. Now that I'm home I'm a little shaken up that I was treated that way. I know for a fact I wouldn't have been treated like that if a parent was with me. I call my mom again and tell her what happens and she calls the office. A lady is supposed to call me and apologize but I don't know if she will. I'm just very mad that I was treated this way, I know it may not seem that bad as your reading it but let me tell you it was. I'm also an emotional person (you should see me during lifetime movies) so I wasn't surprised that I was about to cry but still I was very upset. Sorry for the rant but I just had to get it out.

06-13-2006, 05:13 AM	#4
rrosenberry & Bailey & Bella Donating Member Join Date: Mar 2005 Location: Ohio Posts: 8,164	I agree with Bailey's Peeps, and maybe when you pick up Reese and hand them the appt. card, I would advise them how they made you feel,and your money is the same as anyone of any age,and you'll probably be spending it at another vet in the future! In all the jobs I've had.. THE CUSTOMER IS ALWAYS RIGHT. and they should not have made you feel like they did. __________________ Rhonda, Bailey, Josie and my angel Bella Rue' "Until one has loved an animal, a part of one's soul remains unawakened." ~Anatole France~

06-13-2006, 05:16 AM	#5
chachi I Love My Yorkies Donating Member Join Date: Feb 2005 Location: Indianapolis, Indiana Posts: 37,147	The girls at our Vets office are so sweet and would have never have treated you that way. I would have taken my dog elsewhere. I hope she does okay with her spay __________________ Chachi's & Jewels Mom Jewels http://www.dogster.com/?132431 Chachi http://www.dogster.com/?132427

06-13-2006, 05:17 AM	#6
teri88 Donating YT 3000 Club Member Join Date: Apr 2005 Location: NJ Posts: 4,021	oh you poor thing! Here you are a nervous wreck about Reese's surgery and they just add to your stress! I'm so sorry that happened to you. At least you will have the satisfaction of shoving the appointment card into their faces when you get back there! You get the last laugh, just keep telling yourself that! And besides, they are such idiots that they probably would have treated your mother the same way, so don't think it's just because you are a young person. I'll keep Reese in my thoughts and hope that everything goes quickly and smoothly! __________________ Teri Owned by and completely devoted to Tucker... Maddie, we will always love you *Bandit, you are always in my heart* Proud Member SSLS

06-13-2006, 05:19 AM	#7
red98vett Yorkie Kisses are the Best! Donating Member Join Date: Jul 2004 Location: Houston TX Posts: 33,590 Blog Entries: 1	I have to agree with everyone - go somewhere else...Now ...not only are YOU upset but Your yorkie will be upset and that just isn't the way to go for something like this - You need to be CONFIDENT in your vet and if you aren't - don't do it. Obviously a mistake was made on someones part - but you can move on and do this again at a later date. GOOD luck - things happen and sometimes we just have to go with the flow - __________________ Villette, Chanel & Cheri www.DesignsByVillette.net Custom Address Labels and Note Cards using YOUR Photos! Just Click HERE!

06-13-2006, 05:07 AM	#2
lilfoot YT 500 Club Member Join Date: Sep 2005 Location: wisconsin Posts: 769	I'm so sorry that you were treated that way. It's upsetting enough to have your little one go through surgery but then to be treated that way makes it 5times as hard. I would definitely tell the vet about how you were treated at the front desk and then it will depend on how he acts to see if you should find another place to go. Make sure you bring that appt. card back with you and hand it very sweetly to the ladies at the desk and show them you have more class than they do.

06-13-2006, 05:08 AM	#3
Bailey's Peeps Senior Yorkie Talker Join Date: May 2006 Location: OKLAHOMA Posts: 229	I don't take that kind of attitude and incompetence very well. I think I would have taken my little girl home, found another vet, returned with the appointment card, and let them know (specifically the vet, not just the front desk help) that they had lost a client and why. There is no excuse in the world for treating someone in that situation that way-and your age has NOTHING to do with it!!

06-13-2006, 05:34 AM	#8
lolabella Donating Yorkie Yakker Join Date: Jun 2006 Location: . Posts: 493	I agree with the previous posts. Nobody has the right to treat you like that, especially in a vet's office where you are supposed to be able to trust them with your baby dog. If they don't treat you like professionals, how can they treat your pet like professionals? I hated it when things like that happened to me a couple of years ago. Now that I am in my 20s suddenly people take me more seriously. They should apologize profusely to say the least. Do consider changing vets and tell them why.

06-13-2006, 05:39 AM	#9
kalina82 Phantom Queen Morrigan Donating Member Join Date: May 2006 Location: with my yorkie baby Posts: 10,141 Blog Entries: 1	you shouldn't have ben treated like that by the receptionists or techs. Sometimes people just forget to write the surgery in the book. Its the hospitals mistake and they should apologize to you. have you ever taken Reese to another vet or is this the only one you've been to? I remember we had the same thing happen at the clinic i worked at and it turned out that the client came to the wrong hospital. she had scheduled the spay somewhere else. __________________ Kellie and Morgan

06-13-2006, 05:40 AM	#10
ldenise YT 2000 Club Member Join Date: Aug 2004 Location: Rancho Viejo, Tx Posts: 2,698	aounds like my ex-vets office. __________________ Buckeye, Ahia, Tressie, Archie & LDenise Dogs are really people with short legs in fur coats

06-13-2006, 06:06 AM	#11
mikey Senior Yorkie Talker Join Date: May 2006 Location: Tupelo, MS Posts: 142	lifetime movies.. hah.. those things make me cry like a baby. i've noticed a trend that 90% of receptionist anywhere are more likely to have an attitude.

06-13-2006, 07:10 AM	#12
Peters YT 2000 Club Member Join Date: May 2006 Location: Alabama Posts: 2,225	vet? i believe i would have walked out the door and called another vet or at the very least talk to a person in charge or the attending vet dr! there is absolutely no reason at all for anyone to be treated that was because the employees can't keep up with their appointments! it seems like the person who made the appointment didn't record it at all maybe they quit or were fired but that has absolutely nothing to do with you at all! i would still say something to someone and personally wouldn't accept an apology! that's just me though. even if those vet office employees were busy or having a bad day you didn't cause it and certainly hsouldn't have to tolerate being mistreated! snotty rude people just want to make me rearrange their faces! ugh!

06-13-2006, 07:24 AM	#13
kalina82 Phantom Queen Morrigan Donating Member Join Date: May 2006 Location: with my yorkie baby Posts: 10,141 Blog Entries: 1	just to add something else. I"ve been in the tech's shoes and i've also been in the receptionist's shoes. If something like that happened where i worked we would have searched the files, and the appt book first to see if someone wrote it on the wrong day. If there's nothing there we would ask the client if they would mind if we switched it to a later day. If they agreed then great. If not, next step would be to tell the Vet what happened and see if he could squeeze the puppy in or switch around the surgery schedule to see if another vet could do it or do something else. yes it was one of the staff's fault for not writing it in the book, and the staff would do everything possible to get that surgery done that day. sometimes it doesn't work out though and teh owner goes home with their puppy and another surgery day. the point is a good vet staff should be polite and do everything they can to accomidate the client if the mistake was their own fault. They should never be rude to a client (though there are some instances where it is neccesary). __________________ Kellie and Morgan

06-13-2006, 07:48 AM	#14
Hickey007 YT 500 Club Member Join Date: Feb 2005 Location: Alabama Posts: 789	I'm sorry that happened, they were very rude and that was totally uncalled for. I made an appointment the other day and when I called to check the time they didn't have it listed the lady was like well its not here but I'm sure soemthing must have happened what time do you want it. Nothing like, you're lying. I would definately take the card back in and if you do decide to goto another vet I sure as heck wouldn't go until you told the VET what happened. There was a time where my vets office was going through front staff fairly quickly and I'm sure it was because of their attitudes. Now they have the sweetest group up front. There were always a few good ones but now there are no bad ones. I'm sure if you tell the vet he/she will not take it lightly, how the front desk handles customers really makes a difference in whether he/she has customers. Just make sure you are calm when you go back in and make sure you (like someone else mentioned) have more class than they do. __________________ Courtney

06-13-2006, 07:57 AM	#15
Annabelles_mom No Longer a Member Join Date: May 2006 Location: Louisiana Posts: 314	It is because you are young. I have found that women treat younger girls badly automatically. It is as if they are jealous of your youth, or just automatically think you are stupid because of your age. That is just my opinion, and it is how I felt when I was younger. You get no respect. It still happens. You will get treated like that for a while, just hold your head up, and make them think that you are so sure of yourself, that it MUST be them that is wrong. Stand up for yourself, it will make you feel good! I think you are just like me, I am emotional and I get hurt easily when people treat me with disrespect, when other people just blow if off. And when you go back with the card, make sure the vet knows, and tell them that you will be taking your business elsewhere. If the vet knows that, heads are going to roll at the front desk! It will be ok, Sweetpea! Last edited by Annabelles_mom; 06-13-2006 at 08:02 AM.