Sometimes I just hate serving people!!! I have been working at the restaurant for about 1 month and a half and I am just about fed up with it. I usually work night shifts and the morning menu is different so when I finally worked morning shift I had a couple problems. First off these people ordered 1 egg roll with bacon and eggs and bacon for their son. You have to charge extra for the bacon and the comp. does it for you automatically. They told me ONE roll but when their food came they complained and said they ordered 2. They called for the manager, for no reason cause they could have EASILY just told me they wanted another one, enen though they did not ask for it. So he came and took care of it. When it was time to pay the wife told me that bacon does not charge, that it comes with the rolls. Since I was new I was like okay, maybe I'm wrong and took it off. Well it does charge, of course now I know that. So the wife asked the manager and said "You don't charge for the bacon right? I just want to make sure I'm right..." and the manager said "you're right". Later I found out he did that because he tried to eliminate problems so he just didn't charge them. Unless he forgot....but I was right, we do charge extra. At that time I had another table and this lady was waiting for me and while I did notice her there I was told not to go, and to wait while the manager finished talking to my customers to apologize. So I waited and apologized! Then when I took her order she was pissed and took her time to tell me how she had read her entire newspaper and had been waiting a while. Not true!! She was waiting 5 min. So she ordered a bagel and nova. When she got her food she was pissed and sent it back because it had no nova. Nova is Salmon but I didn't know that because when people order the bagel and salmon usually they just say SALMON. She too asked to speak to the manager. Boy I was on a roll!!!!
The manager came up and took care of it. Of course everyone and their mother was in my business seeing what happened (the other am waiters). So when the lady left with the thick accent she left me NO tip. Watever I didn't care as long as the other waiters weren't so nosy. I hate AM shifts and I refuse to work them now because I don't really get along with the AM servers. They are always in my business. The other day one of them opened one of my check books to see how much tip a table left me. She's a total bit**. Then today this other waiter said she wasn't going to fill up the oil and vinegers anymore because I had to do them. She said it with an attitude. I didn't know that was part of my sidework and nobody ever told me or where to get the vinegar and oil from. She is just sooo annoying. We all ignored her. I prefer the PM servers, we get along, they are much niser and help a lot. Although I think I might quit. Today these people had a $55 bill and left me a $2 tip and I was nothing but nice to them and did everything they asked. Turns out though that they always only leave $2 tip because another waiter told me they've done that. Another day this couple left me no tip because they were waiting for their change for a while. It was REALLY busy that day and I had tons of people to serve. Then ppl come in demanding that their food comes quick because they are in a rush yet it's really busy, and food takes longer to make. But they take it out on me! And when the drinks take long because of the slow bartender, it's MY FAULT!!!! I don't make enough to be pissed off everyday I work. Yes there are some very nice people but a lot are really rude and nasty. I think I'm done. Srry for the sooo long post, I just need to let it out. If no one reads this it's fine, I just had to write it out somewhere.
